Skip to main content

Welcome

  • Log in
0 items
Home

Main navigation

  • Home
  • Your Union
    • What We Do
    • Meet the Team
    • SU Constitution
    • Latest News
    • Contact
      • TU Dublin Students’ Union - Bolton Street
      • TU Dublin Students’ Union - Grangegorman
      • TU Dublin Students’ Union – Tallaght
      • TU Dublin Students’ Union – Blanchardstown
      • TU Dublin Students’ Union – Aungier Street
  • Your Vote
    • Executive Elections
    • Part Time Officer Elections
    • Electoral Commission Elections
    • Board of Directors Elections
    • CLG Members Elections
    • Student Council Elections
    • Class Rep Elections
    • Petitions
    • Plebiscite
    • Referendum
    • Glossary
    • Impeachment/ Recall of Office
  • Your Voice
    • Executive
    • Electoral Commission
    • TU Dublin SU CLG
    • Student Council
      • Part Time Officers
      • Student Councillors
    • Faculty Board Reps
    • Class Reps
  • Your Welfare
    • Student Advice & Advocacy Team
    • Advice & Advocacy Charter
    • Accommodation Guides
    • Financial Support
    • Welfare Supports
    • Academic Advice
    • Exams & Assessments
    • Academic Integrity
  • What’s On
    • Campaigns
    • Charity Partners / Fundraisers
    • Newsletters
    • Student Views
  • TUDSU+
    • Services
    • Shop
    • TU Dublin SU Class Merchandise
    • Students Discounts
    • Marketing Opportunities
    • Become a Partner
  • Work with Us
    • Polling Clerks
    • TUDSU CLG Chairperson
    • Volunteering
    • Staff Vacancies

Breadcrumb

You are here:
  1. Home
  2. Delivery & Returns

Delivery & Returns

Page Content

Change of Mind

As per the Consumer Rights Directive, customers have the right to change their mind within 14 days of receiving their purchase.  Once you have notified TUDSU+, via email to tudsuplus@tudublinsu.ie that you have changed your mind, you have 14 days to return your purchase. Once the purchase is returned, in a saleable condition, an exchange or refund will be processed. Exchanges or refunds cannot be processed until the purchase has been returned.

TU Dublin SU CLG will not cover the cost of postage for unwanted purchases to be returned to us. However, in the event of a refund, the standard delivery fee i.e. the postage cost paid when making the purchase, will be refunded.

Custom-designed products such as Class Hoodies & Sweaters are exempt from Change of Mind and all sales are final.

If the product is not returned to us in a saleable condition, an exchange or refund cannot be processed.

Faulty Goods

TU Dublin SU CLG does not accept responsibility for damage caused while a purchase is in transit. If a purchase arrives with a fault, which is caused by transit, then the customer must notify within 24 hours of receipt of the purchase, to allow TUDSU+ to register the fault with the courier service.    

If a purchase arrives with a fault, which is not caused by transit, then the customer must notify tudsuplus@tudublinsu.ie of the fault as soon as possible, including the order number, and a replacement or refund will be organised as quickly as possible.

Custom designed products such as Class Hoodies & Sweaters Merchandise, which arrive with a fault, which is not caused by transit, will be dealt with on a case-by-case basis. The customer must notify tudsuplus@tudublinsu.ie of the fault as soon as possible, including the order number.

TU Dublin Students’ Union

Grangegorman
Bolton Street
Aungier Street
Blanchardstown
Tallaght

Contact

Help – advice@tudublinsu.ie
TUDSU+ – tudsuplus@tudublinsu.ie

Terms

Terms & Conditions
Privacy Policy
Delivery & Returns

Follow

facebook   twitter   instagram   tiktok   Linkedin  

©2025 TU Dublin Students’ Union

Website created by Designit Creative Consultants Ltd