Delivery & Returns

Change of Mind

As per the Consumer Rights Directive, customers have the right to change their mind within 14 days of receiving their purchase.  Once you have notified TUDSU+, via email to tudsuplus@tudublinsu.ie that you have changed your mind, you have 14 days to return your purchase. Once the purchase is returned, in a saleable condition, an exchange or refund will be processed. Exchanges or refunds cannot be processed until the purchase has been returned.

TU Dublin SU CLG will not cover the cost of postage for unwanted purchases to be returned to us. However, in the event of a refund, the standard delivery fee i.e. the postage cost paid when making the purchase, will be refunded.

Custom-designed products such as Class Hoodies & Sweaters are exempt from Change of Mind and all sales are final.

If the product is not returned to us in a saleable condition, an exchange or refund cannot be processed.

Faulty Goods

TU Dublin SU CLG does not accept responsibility for damage caused while a purchase is in transit. If a purchase arrives with a fault, which is caused by transit, then the customer must notify within 24 hours of receipt of the purchase, to allow TUDSU+ to register the fault with the courier service.    

If a purchase arrives with a fault, which is not caused by transit, then the customer must notify tudsuplus@tudublinsu.ie of the fault as soon as possible, including the order number, and a replacement or refund will be organised as quickly as possible.

Custom designed products such as Class Hoodies & Sweaters Merchandise, which arrive with a fault, which is not caused by transit, will be dealt with on a case-by-case basis. The customer must notify tudsuplus@tudublinsu.ie of the fault as soon as possible, including the order number.