TU Dublin - CAREER DEVELOPMENT CENTRE
Job Opportunity: Telephone Surveyor, Graduate Outcomes Survey
Background: TU Dublin, is required by the Higher Education Authority to annually conduct research into the destinations of the previous year’s graduates.
We are currently seeking expressions of interest from students to undertake this phone based research for the graduates from our TU Dublin City Centre (formerly DIT)
Duties: The work will consist of calling graduates, asking a series of predefined questions and entering this information onto an online survey form. Work involves calling graduates who finished their studies in 2019. A defined quota for number of evening calls will be agreed.
Essential Requirements:
- Native fluency in English – spoken and written *
- Excellent phone manner – be polite and courteous at all times
- Attention to detail
- An ability to enter the graduates’ response into a database during the call.
- If required, write responses in clear legible handwriting onto a form for future inputting into a database.
- Trustworthiness and strictly observant of confidentiality **
Timeframe: The research will be conducted from the second week of April to the last week in June (approximately). You will need to be available for the entire duration of the research.
Location: You will be located in one of the two Career Development Centre offices – Bolton Street and/ or Aungier Street
Hours of work: 4:30pm to 7:30 pm Monday – Friday. Some Saturday work may be required but this will be agreed in advance. Weekly rosters will be arranged to ensure we have adequate cover. There is an expectation that you would be available to work at least four nights per week.
Training: Callers will be provided with full training and a supervisor will be present to deal with any queries or issues.
Payment: 10.10 euro per hour, payable monthly
Application process
Please send a CV to dave.kilmartin@tudublin.ie with a brief note outlining your suitability for the role. Deadline: 5pm Monday 2nd March 2020.
*C2 Proficiency - (C2 proficiency – near native/fluent) as per the Council of Europe Common Framework of Reference for Languages (CEFR)
Can understand with ease virtually everything heard or read. Can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in more complex situations
** you will be required to sign a confidentiality agreement